Current location: Home > Customer Support
Commercial Credit Report Disputes
Fontsize:Big Small Eyesight protective color:

If an enterprise thinks the information in its credit report contains error or omission, its legal representative may file a dispute in person or by proxy.

I. File Dispute by Legal Representative
To file dispute with an acceptance point in person, the legal representative shall provide the originals of his/her valid ID document and the enterprise’s other certificates (organization credit code certificate, loan book for business enterprise or organization code certificate) for verification, and fill in the Form of Application for Dispute over Commercial Credit Report with the duplicates of his/her valid ID document and the other certificates for inspection.
The above-said valid ID documents include ID card (both sides to be copied for Generation II ID card), military officer ID card, solider ID card, passport, Mainland travel permit for Hong Kong, Macau and Taiwan residents and alien residence permit.

II. File Dispute by Proxy
If the legal representative asks another person to file dispute with an acceptance point by proxy, the agent shall provide the originals of his/her valid ID document and the enterprise’s other certificates (organization credit code certificate, loan book for business enterprise or organization code certificate) and the Power of Attorney for verification, and fill in the Form of Application for Dispute over Commercial Credit Report with the duplicates of his/her valid ID document and the other certificates as well as the original of the Power of Attorney for inspection.

III. Statement by the Enterprise
If the enterprise needs to give further explanation of the information under dispute after dispute handling, an application for adding “Statement by the Enterprise” may be lodged.
To apply to an acceptance point for adding “Statement by the Enterprise” in person, the legal representative shall provide the originals of his/her valid ID document, the enterprise’s other certificates (organization credit code certificate, loan book for business enterprise or organization code certificate) and the Response to Dispute over Commercial Credit Report for verification. The legal representative shall also fill in the Form of Application for Statement by the Enterprise with the duplicates of his/her valid ID document, the enterprise’ other certificates and the Response to Dispute over Commercial Credit Report as well as the original of the Form of Application for Statement by the Enterprise for inspection.
If the legal representative asks another person to apply to an acceptance point for adding “Statement by the Enterprise” by proxy, the agent shall provide the originals of his/her valid ID document, the enterprise’s other certificates (organization credit code certificate, loan book for business enterprise or organization code certificate), the Response to Dispute over Commercial Credit Report and the Power of Attorney for verification. The agent shall also fill in the Form of Application for Statement by the Enterprise with the duplicates of his/her valid ID document, the enterprise’ other certificates and the Response to Dispute over Commercial Credit Report as well as the originals of the Form of Application for Statement by the Enterprise and the Power of Attorney for inspection.
You may also print and fill in the Form of Application for Dispute over Commercial Credit Report, the Power of Attorney and the Form of Application for Statement by the Enterprise.